Patient and Staff Safety
Patient Safety
As Private Natural Clinic Medical Centre, we are determined to embrace a holistic Quality Management philosophy. Within this framework, ”Patient Safety” is a service principle we can never abandon. No distinction whatsoever is made among our patients on the basis of religion, language, race, nationality or gender. No patient is turned away. No patient is treated differently. All patients are informed about their treatments and the associated risks.
Employee Safety
The institution's most valuable resource is its employees. It believes that the healthcare it provides can only be delivered where ”Employee Safety” and ”Absolute Employee Satisfaction” meet. Within the framework of humanistic and scientific principles, all employees regard it as their duty to attend to patients and their relatives without delay, with a smile, interest, affection, compassion and respect, informing them patiently and in a clear, courteous manner at every stage.
Patient and Employee Safety
- The Adverse Event Reporting System has been established at our medical centre, and the process is actively carried out through integration with the Ministry. When an adverse situation occurs in patient or employee safety, reports are received and resolved through root cause analysis.
- Notifications can be made under the headings of Patient Safety, Employee Safety, Medication Safety, Surgical Safety, and Laboratory Safety, and improvements are planned for the nonconformities identified.
- Following the reports made, root cause analyses are carried out, supported by frequent training sessions to improve the process and raise awareness.
- Periodic immunisation checks are carried out for all our employees, ensuring their protection against possible transmission risks.
- By minimising facility-related risks, a safe treatment environment is provided for patients, while healthy working areas are created for employees with the same level of care.
To protect the safety of life and property of patients and employees, general use areas are monitored 24/7 by our medical centre's camera system.
Emergency Codes and Drills
As the emergency code system;
- Blue Code
- White Code
- Code Red
- Pink Code
Training on emergencies is given once a year, and the process is subsequently tested through drills.