Quality Policy and Management Commitment
Our Quality Policy
Private Natural Clinic Medical Centre provides outpatient diagnosis and treatment services with its operating theatre and anaesthesia services, surgical observation rooms, and its oral and dental health, hair transplantation, aesthetic and reconstructive surgery, paediatrics, internal medicine, emergency health services, radiology, laboratory and sterilisation units.
Our quality policy has been established in line with our corporate mission, vision and values, and is:
- To keep patient and employee safety a priority under all circumstances,
- To respect the rights, privacy and expectations of patients and their relatives,
- To provide our healthcare services in line with current scientific developments and the legislation in force,
- To inform our patients about diagnosis, treatment and care processes in a way they can understand, and to obtain their consent,
- To provide the same quality of service to all our patients, whether they come from within the country or from abroad,
- To comply fully with the rules of infection prevention, sterilisation and radiation safety,
- To set quality objectives aligned with our corporate aims and strategic goals,
- To measure our quality objectives, review them at regular intervals and revise them when necessary,
- To fulfil the requirements of our quality management system and ensure its continuity,
- To continually improve the effectiveness of our quality management system,
- To support the training and professional development of our employees,
- To measure patient satisfaction every month and analyse it quarterly, to measure and analyse employee satisfaction twice a year, and to use the results in improvement activities.
Our Management Commitment
As the senior management of Private Natural Clinic Medical Centre, we undertake that we have adopted the quality policy set out above; that we will provide the human resources, budget, training and infrastructure required for its implementation; that we will ensure the requirements of our quality management system are fulfilled and its effectiveness is continually improved; that we will share our quality objectives and the results achieved with the public, stakeholders and our employees; and that we will comply with our legal and other obligations.