Corporate Aims and Objectives

As Natural Clinic, we are committed to a safe, accessible and sustainable approach to service in every area in which we provide outpatient healthcare. Below, we share with the public the aims our institution has set for 2026.

Corporate Aim: 17
Year of Implementation: 2026

Senior Management / Responsible Manager's Office
To provide safe, effective, accessible and sustainable outpatient healthcare at our institution.
Target: To keep the organisational structure, duties, authorities and responsibilities, licences/permits and governance responsibilities up to date.
Quality Management Unit
To ensure that the quality management system is applicable, measurable and traceable at our institution.
Target: To carry out self-assessment, document management, corrective and improvement action (DİF), risk, training and indicator management processes in a planned manner, analyse them with measurable values and plan improvement activities.
Clinical Services
To strengthen patient safety, clinical effectiveness and service quality.
Target: To ensure right-patient/right-procedure safety in surgical/interventional procedures, hair transplantation, medical aesthetics and related clinical processes.
Anaesthesia / Operating Theatre / Interventional Procedures
To provide safe and uninterrupted services in interventional processes.
Target: To monitor anaesthesia, operating theatre and interventional procedure safety through the integrity of devices, team, supplies and records.
Hair Transplantation
To strengthen patient safety, completeness of records and the patient experience in hair transplantation processes.
Target: To standardise the processes of pre-transplant information, consent, identity verification, product/device safety, infection prevention and post-procedure follow-up in hair transplantation.
Medical Aesthetics / Skin Care / Laser Hair Removal
To provide safe, traceable and patient-centred services in medical aesthetics and related applications.
Target: To safeguard the processes of pre-procedure information, consent, device/product suitability, patient selection and post-procedure information in medical aesthetics and related applications.
Patient Counselling / Health Tourism / Corporate Communication
To be a medical centre of choice through reliable, easily accessible and multilingual patient communication.
Target: To keep the website, telephone, digital enquiries, patient counselling and health tourism communication processes up to date and accessible.
Patient Experience / Accessibility
To increase the satisfaction of patients and their relatives and to maintain an accessible service environment.
Target: To link patient opinions, suggestions and complaints to improvement processes, and to make access easier for individuals with special needs.
Human Resources / Training Management
To strengthen employee competence, satisfaction and safety, and corporate culture.
Target: To monitor department-based training needs, conformity with job descriptions, certificate/competence records and employee feedback.
Employee Safety / OHS
To reduce employee safety risks and maintain a safe working environment.
Target: To monitor sharps injuries, blood/body fluid exposure, ergonomics, chemical/biological risks and the risk of violence.
Information Management / KVKK
To ensure the confidentiality, integrity and security of health data.
Target: To monitor SBYS user authorisations, log tracking, data confidentiality, KVKK training and confidentiality undertakings.
Medical Warehouse / Purchasing / Stock Management
To ensure safety, continuity and financial efficiency in product, consumable, material and supply processes.
Target: To monitor the medical warehouse, stock, expiry dates, storage conditions, supplier suitability and the continuity of critical supplies.
Biomedical / Technical Services / Infrastructure
To ensure the continuity of devices, infrastructure and technical services.
Target: To monitor the processes of medical device maintenance/calibration, technical faults, infrastructure, security and continuity of emergency resources.
Facility Management / Cleaning / Waste Management
To maintain an environmentally responsible, clean, safe and accessible service environment.
Target: To monitor the processes for medical waste, domestic waste, sharps waste, cleaning, signage, water/energy use and environmental safety.
Emergency Management
To make emergency preparedness and response capacity sustainable.
Target: To monitor fire, evacuation, medical emergency response, emergency code and drill processes through training and records.
Finance / Resource Management
To link corporate planning, budget and resource use with patient safety and service continuity.
Target: To monitor training, device, infrastructure, supply, digital communication and improvement activities that require a budget through the annual financial plan.
Social Responsibility / Health Promotion
To contribute to public health, awareness of healthy living and corporate culture.
Target: To plan information, health promotion and social responsibility activities appropriate to the scope of services of our medical centre.

Quality Policy and Management Commitment Quality Management System

To provide safe, effective, accessible and sustainable outpatient healthcare at our institution.

To ensure that the quality management system is applicable, measurable and traceable at our institution.

To strengthen patient safety, clinical effectiveness and service quality.

To provide safe and uninterrupted services in interventional processes.

To strengthen patient safety, completeness of records and the patient experience in hair transplantation processes.

To provide safe, traceable and patient-centred services in medical aesthetics and related applications.

To be a medical centre of choice through reliable, easily accessible and multilingual patient communication.

To increase the satisfaction of patients and their relatives and to maintain an accessible service environment.

To strengthen employee competence, satisfaction and safety, and corporate culture.

To reduce employee safety risks and maintain a safe working environment.

To ensure the confidentiality, integrity and security of health data.

To ensure safety, continuity and financial efficiency in product, consumable, material and supply processes.

To ensure the continuity of devices, infrastructure and technical services.

To maintain an environmentally responsible, clean, safe and accessible service environment.

To make emergency preparedness and response capacity sustainable.

To link corporate planning, budget and resource use with patient safety and service continuity.

To contribute to public health, awareness of healthy living and corporate culture.